The banking software company is teaming up with Canadian Western Bank (CWB) to provide its new Temenos Virtual COO solution to small and medium-sized businesses (SMBs). The product is built on top of Temenos' omnichannel digital banking platform and utilizes explainable AI (XAI) and analytics to support financial decision-making at SMBs. By aggregating banking and business data, SMBs are able to assess their current and projected financial health through the use of XAI-powered models that simulate different business scenarios. Banks could utilize XAI technology to rectify the black box problem associated with traditional AI models used in banking. While a powerful tool in terms of generating financial insights, banks should use XAI to complement their existing interactions with customers--not replace them.